Effectiveness of Information and Communication Technology Use for Extension Services in Abia State, Nigeria

Abstract

This study investigated the extent to which ICT is utilized as a strategic tool for enhancing agricultural extension and advisory services in Abia State. A descriptive survey design was adopted, and data were collected from 150 respondents (comprising 120 farmers and 30 extension agents) using structured questionnaires. Descriptive statistics and Pearson correlation analysis were employed for data interpretation. Findings revealed a high level of awareness and usage of ICT tools such as mobile phones, WhatsApp, SMS, and social media platforms among extension agents and farmers. Despite this, a Pearson correlation result indicated a weak and statistically insignificant relationship (r = -0.03, p = 0.715) between ICT usage and perceived effectiveness of service delivery. This suggests that while ICT tools are widely used and appreciated, their full potential is yet to be realized due to numerous constraints. Key challenges identified include poor network coverage, irregular power supply, lack of digital literacy, high cost of ICT devices, and the absence of technical support structures. These findings highlight the need for a more holistic approach involving infrastructure development, digital training, and supportive policies to fully harness ICT’s potential in agricultural extension. The study concludes that while ICT holds significant promise for improving AEAS in Abia State, its impact is currently limited by systemic barriers that must be urgently addressed.

Keywords: ICT, Agricultural Extension, Advisory Services, Rural farmers, Abia State.